Terms and conditions

1. Who we are

Viabrio is a brand of Surfing Dog, Lda, a Portuguese company with NIPC 517113325 (“we” or “us”). You can reach us at hello@viabrio.org.

These terms apply between us and the business or organisation that sponsors space on a Viabrio van (“you”). By reserving and paying, you accept them.

2. What you sponsor

You sponsor a space on one of our vans: a block of 40 × 40 cm squares on one side of the van (left side, right side or rear doors), in one of the sizes on offer. Your logo is printed and fitted in that space.

Your space is fixed. Once the logo is fitted it doesn’t move, because moving it means printing it again. Spaces never overlap. Windows, lights, handles, wheel arches, the number plate and similar areas are not for sale, and neither is Viabrio’s name on the cab doors and the rear doors.

The van goes where the work is. We don’t promise particular routes, distances or numbers of people who will see your logo.

While your sponsorship runs, we also show your logo on the van at viabrio.org.

3. Reserving and paying

When you send a reservation, you go straight to our payment page on Stripe. We hold the squares you chose while you pay, for about half an hour. If you don’t pay in that time, they are released and become free for anyone.

You pay when you reserve: your first month and one month in advance. Once you have paid, the squares are yours while you send us your logo, if it didn’t come with your reservation, and while we review it (section 4).

Your first month starts on the 1st of the month you chose, or on the day the van starts work if that is later (section 9). Your monthly payments begin one month after your first month starts.

4. Your logo

Your logo can come with your reservation, or you can email it to hello@viabrio.org after you pay, quoting your reference. We take SVG, PNG, JPG and PDF files. We review every logo once we have it, and we may ask for a better file, or for small changes, so that it prints well and reads clearly on the van.

If we don’t approve your logo, we refund everything you have paid, in full and automatically, through Stripe. We cancel your monthly payments and release your squares. Refunds usually take 5 to 10 days to reach your account.

You confirm that the logo is yours or that you have the right to use it. You allow us to print it, put it on the van, and show the van with your logo on our website, on our social networks and in photos and videos of our work.

We don’t accept logos or wording that:

• break the law, or advertise something that may not be advertised this way;
• are misleading, or make claims that can’t be backed up;
• are hateful, discriminatory, violent or sexual;
• promote a political party, a candidate or an election campaign. Councils, parishes and other public bodies are welcome as sponsors.

If you want to change your logo during your sponsorship, tell us. We’ll review the new one and agree the details with you before anything is done.

5. Prices and VAT

The monthly price is the one shown when you reserve and pay. It is the sum of the squares in your space, and it includes printing your logo and fitting it on the van.

All prices are in euros and exclude VAT (IVA), which we add at 23%.

If we change our prices, the new prices apply to new sponsorships only. Yours stays as agreed for as long as your sponsorship runs.

6. Payments

Your first payment, made when you reserve, covers your first month and one month in advance. Printing and fitting are included in the monthly price.

After that, you pay monthly, always one month ahead, and only while the van is on the road (section 8). Payments are collected automatically through Stripe, our payment provider. We never see or store your full card details.

Stripe emails you a receipt for each payment.

If a payment fails, we’ll let you know so you can sort it out. If it stays unpaid, we may take your logo off the van and end the sponsorship.

7. Minimum period and ending

The minimum period is 6 months from the start of your first month. After that, your sponsorship carries on month to month until you end it.

To end it, email hello@viabrio.org. We stop taking payments. Because you always pay a month ahead, the months you have already paid for, including the month paid in advance, run their course with your logo still on the van. Then we take the logo off.

You can tell us at any time, but your sponsorship can’t end before the minimum period does. If you tell us earlier, payments continue until the 6 months are covered.

That last month is also when we look for the next sponsor for your space.

8. When the van is off the road

After your first payment, we only charge you again when the van is on the road, and we show it working on our social networks every day it works.

If the van is off the road on a payment day, for a service, a repair or any other reason, that payment waits until the van is back on the road, and your later payments move on with it. Moving a payment never shortens the time you’ve paid for.

Short stops that don’t cross a payment day don’t change your price or your payment days. Weekends, public holidays and days when the weather keeps us in are part of normal working life, and don’t count as time off the road.

9. Sponsoring a van that isn’t on the road yet

We sell the space on a van before we buy it. If you sponsor a van that isn’t on the road yet, your first month starts on the day the van starts work (or on the 1st of the month you chose, if that is later), not before. We email you that day as soon as we know it. If the van is going to be late, we move the day before it comes and email you again; once the day has come, it doesn’t change. Nothing beyond your first payment is charged until the van is on the road: your monthly payments begin one month after your first month starts, and only while the van is on the road (section 8).

If, for any reason, the van isn’t on the road by the date shown on its page (for Van 1, 31 January 2027), we refund everything you paid, in full, through Stripe, cancel your monthly payments and let you know by email.

10. Your data

We use your details only to handle your reservation and sponsorship. Our privacy notice explains how.

11. Changes to these terms

We may update these terms from time to time. If a change affects your sponsorship, we’ll email you before it applies. No change ever alters the price you agreed.

12. Law and contact

These terms are governed by Portuguese law.

If something isn’t right, please write to hello@viabrio.org first. We would much rather sort it out together.